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Snooze Shop UK is a secure website
Snooze Shop UK is Shopsafe listed
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Snooze Shop UK is a member of the Federation of Small Businesses
 
::: Information :::
This page details our full terms and conditions of trading including information on how to make a purchase, post and packing charges, delivery details, back orders, tax charges, site security, guarantees, customer services and our privacy policy.

Should you wish to make any comments or if you have any queries, please do not hesitate in contacting us. Please telephone or fax us on 01394 670970 during our normal shop hours of Mon-Sat 10:00am to 4:00pm GMT or fax us or leave a message outside these hours (all calls charged at standard rates), email us at sales@snoozeshop.com or write to us at Online Sales, Snooze Shop Limited, 12 Hamilton Road, Felixstowe, Suffolk, IP11 7AU. If you have specific queries relating to site security, please email webmaster@snoozeshop.com for assistance. For specific queries relating to our privacy policy, please email privacy@snoozeshop.com for assistance.

Snooze Shop Limited are currently seeking an alternative independent customer focused assistance scheme to the former Which? Web Trader scheme, of which Snooze Shop were pleased to be approved members.

Snooze Shop Limited complies with the current Distance Selling Regulations - further information can be found here on the Department of Trade and Industry website.

Although Snooze Shop Limited endeavours to ensure the accuracy of all information made available on this website, neither Snooze Shop Limited nor any directors, employees or other representatives will be liable for damages of any kind arising out of or in connection with the use of this website.

The contracts for the sale of goods by Snooze Shop Limited from this website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them.

Assuring you of our best and full attention at all times.

::: About Us ::: Top   
Snooze Shop Limited are dedicated to your total satisfaction. We want all of our customers to receive the best and most efficient and effective service we can possibly offer. This way we ensure an ongoing level of repeat business and recommendations - the last thing that we want you to be doing is losing sleep because of us! Our mission is to ensure that the quality of the goods and service that we provide is second to none.

We know that peace of mind (as well as a good nights sleep!) is very important when dealing with companies you don't know, especially when ordering goods over the Internet, that is why we don't try to hide ourselves under the bed by not providing address or contact details, in fact we want you to know all about us, so please read on.

We will provide you, the customer, with quality products at sensible prices. We stock products to suit all pockets. We hope that you find that our products provide exceptional value for money. We also sell directly to the public from our retail outlet in the delightful Edwardian seaside resort of Felixstowe in Suffolk. We are members of the Federation of Small Businesses.

::: Making A Purchase ::: Top   
Making a purchase could not be easier. Just browse our Catalogue and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click the "Checkout" button and you will be asked to provide the details that we need to be able to satisfy your order. Cookies are used to keep track of the contents of your shopping basket, to store alternative delivery addresses and to store your details if you select the 'Remember Me' option when completing your order.

We accept credit card payments by telephone, fax or traditional mail. We do not charge your card until your order is despatched to you. We also accept cheque payments when accompanied by our order form. If you prefer you can call us on 01394 670970 to order over the phone during our normal shop hours.

Where appropriate, our products carry normal manufacturer's warranty, unless otherwise specified on the website alongside the product. They are guaranteed fit for purpose and to comply with all relevant safety legislation. The warranty does not cover wear & tear, accidental or wilful damage. All goods remain the property of Snooze Shop Limited until paid for in full.

::: Post and Packing ::: Top   
Carriage is an additional charge, calculated according to the weight/volume of your order and level of service required. A Postage and Packaging charge calculated and added to all orders to UK mainland addresses i.e. England, Wales and Scotland excluding Highlands and Islands. We are unable to deliver to BFPO addresses.

The carriage of orders to overseas (including Highlands and Islands, the Isle of Man and Northern Ireland) addresses may be limited by weight and/or volume. The appropriate carriage charge will be calculated as part of the Checkout process and we will advise you by telephone/email of any particular matters that may affect your order.

::: Delivery Details ::: Top   
Subject to stock availability, we deliver your order right away. You you should receive your order within 5 working days, often less. Orders taken on Saturday & Sunday will be dispatched on Monday for delivery. International deliveries are generally received within 10 days.

Orders may be cancelled/amended in part or whole at any time prior to despatch. As our orders are usually processed and despatched within 24 hours of receipt - we recommend that any cancellation or amendment notice is given by calling us as soon as possible on 01394 670970 Mon-Sat 10:00am to 4:00pm GMT. Please provide us with as much information as possible when contacting us - order reference, name, address and a contact telephone number in case we have any queries and need to contact you again.

Orders paid for by cheque will be despatched when the funds clear our bank account (delivery will normally be 7-10 working days). Please do not send cash with your order or email your credit card details to us.

If your order does not arrive when you expect it to, please don't hesitate to contact us. We will contact our delivery agent and call you back to let you know what's happening.

::: Back Orders ::: Top   
All products shown on this website are normally in stock. However, in periods of high demand, we ocassionally become out of stock on some products. If a product you ordered is not in stock, we will inform you and, subject to your approval, we will back order it for you or offer you an appropriate alternative, if possible. You will always have the option to cancel your order at any time before delivery, should we experience any supply problems.

::: Tax Charges ::: Top   
Individual goods prices and sub-totals are displayed on the order form along with the Post and Packing charge when checking the contents of your shopping basket and placing your order.

All prices quoted on the website are in GB Pounds sterling (£) and all payments should be made in GB Pounds sterling (£) only. We are pleased to accept credit card orders from outside the UK. We reserve the right to cancel or amend any order in whole or in part that is clearly subject to error or omission resulting from errors or omissions in our product pricing data model used in the online ordering process.

::: Site Security ::: Top   
To ensure a high degree of standing in the e-commerce marketplace it is of the utmost importance that our customers can purchase goods securely and swiftly. For that reason we insist on using the highest standards of security and data encryption to receive order details over the Internet and we use reputable carriers for all deliveries to the UK mainland. We know of no documented cases of credit card fraud using our shopping system over the Internet.

All order details are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computers. They are not held in clear text on any website.

On-line ordering with Snooze Shop Limited is extremely safe. Full details of the encryption methods used can be found at the Actinic website - www.actinic.co.uk - our e-commerce software suppliers.

::: Guarantees ::: Top   
We guarantee your total satisfaction. All of our products come with a 14 day no quibble guarantee.

If the goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or despatch new goods as soon as possible after the faulty goods have been returned to us. Please contact us for specific instructions on how to return goods to us. We will pay all return delivery costs in the case of goods that are faulty or damaged.

If the goods are not faulty, you have 7 days from the day after you receive the goods to cancel the order. A full refund, including initial postage and packing charges, will be provided within 30 days of the cancellation of the order. We request that you return the goods to us at your expense. We do not refund return delivery costs in the case of goods that are not faulty. If the goods are not returned to us within 14 days after you have cancelled your order, we will make arrangements to collect them and deduct the direct cost of return from the refund due to you.

Your statutory rights as a consumer are not affected.

::: Customer Services ::: Top   
We aim to provide the highest level of customer satisfaction. We always welcome comments and constructive criticism.

If you feel that our standards of customer service have failed to meet your expectations and you wish to make a complaint, please telephone or fax us on 01394 670970 during our normal shop hours of Mon-Sat 10:00am to 4:00pm GMT or fax us or leave a message outside these hours (all calls charged at standard rates), email us at complaints@snoozeshop.com or write to us at Customer Services, Snooze Shop Limited, 12 Hamilton Road, Felixstowe, Suffolk, IP11 7AU.

If you make your complaint by telephone, we will try to resolve the issue immediately, or if we need to contact a manufacturer within 48 hours. If you make your complaint by email or mail, we will acknowledge receipt within 2 days and attempt to resolve the issue within 5 days. We will do our utmost to resolve complaints promptly and to your complete satisfaction. We will keep you fully informed throughout the complaint investigation process.

::: Privacy Policy ::: Top   
Snooze Shop Limited are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to recognised Codes of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. You can refuse any marketing email from us at any time. We never pass your details on to a third party.

The information we will collect about you is any information given at the time of ordering and includes your name, address, phone number, email address and credit/debit card details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

::: Information :::
  UK - Snooze Shop - UK   All major credit cards accepted - Secure Online Shopping for Information at discount prices   UK - Snooze Shop - UK  
::: Lost your way? Visit our shopping directory Site Map to view the Snooze Shop UK online catalogue :::
::: Site problems? Email webmaster@snoozeshop.com Last Update: 24 June 2009 :::
::: © Snooze Shop Limited 2001-2009. All trademarks acknowledged. All rights reserved. :::
::: Registered Office - 12 Hamilton Road - Felixstowe - IP11 7AU :::
::: Registered in Cardiff - Registraion No. 4211179 - VAT No. 819 2734 14 :::
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